Central government is committed to providing online information that is user friendly, accessible, well designed and findable. The websites of public authorities need to be easy for the public to find, view and use. To make sure that this happens, central government has adopted the Web Guidelines, which its website managers have to apply.

Technical deviations accessibility

Online Advice from DPC of the Ministry of General Affairs is responsible for the technical accessibility of sites on the Platform Rijksoverheid Online (PRO), which also includes this website. Read about the technical differences in accessibility of PRO sites at

In addition, a content survey for was completed on may 28th 2021. This survey shows to what extent it currently complies with internationally accepted accessibility guidelines (WCAG 2.1). Feedback on the main issues from the investigation and the possible follow-up steps based on this can be found in the management summary.

Report accessibility issues

Are you facing an accessibility problem? Or do you have a question or comment about accessibility? Please contact:

What can you expect from us?

  • You will receive a confirmation of receipt within 5 working days.
  • We inform you about the progress and the outcome.
  • Your request will be processed within 3 weeks.

Enforcement procedure

Are you not satisfied with the way your complaint has been handled? Or have we not responded in time? Then you can contact the National Ombudsman.

Web Guidelines: ‘apply or explain’

The Web Guidelines (version 2) appear on the list of obligatory open standards laid down by the Standardisation Forum, which promotes open standards and interoperability in Dutch public authorities. All the open standards listed by the Forum are subject to the ‘apply or explain’ principle. Public authorities must apply these standards in their entirety. Or, if they are justifiably unable to do so, they must clearly explain why.

The Web Guidelines (version 2) are described in the Web Guidelines Terms of Reference (Toepassingskader), which serves as a manual for best practice in website design and management.

The procedure whereby public authorities render account for their website management is also subject to requirements. These are described in the Web Guidelines Accountability Model (Verantwoordingsmodel).